Merchants
RealtimeTurn real merchant chats into structured learnings and approved AI knowledge.
This workspace reads your existing chat threads, lets you extract training signals, and moves approved answers into a trusted knowledge base for AI Staff.
Current source
chats
Chat Threads
Realtime—
Pending Learnings
Review—
Approved Knowledge
Trusted—
Training Pipeline
How AI Staff learns in this app
Select a real chat thread
Use the existing merchant-user chat conversations as source material.
Create a learning record
Extract the intent, prior answer, customer reply, and corrected final answer.
Add direct admin knowledge
Admins can type approved question-and-answer pairs directly into the knowledge base.
Approve into knowledge
Only trusted records become AI Staff knowledge for future use.
Current Focus
Training-only workspace
No live reply controls here
This app is only for training, learnings, and approved knowledge management.
Scope lockedUses existing chat infrastructure
The training app reads from your current chats collection and messages subcollections.
Source of truthDirect admin input supported
Knowledge can now come from manual admin-approved Q&A, not only from chat learnings.
Manual knowledge enabledGovernance
Training guardrails
Realtime Health
Connection state
Merchant Chat Inbox
Realtime threads from chats
Conversation
Select a chat
Organize the AI brain into clean layers: approved answers, global knowledge, and merchant context.
Keep AI Staff smarter and safer by separating reusable platform knowledge from merchant-specific live context. Admins can now manage trusted answers, system-wide guidance, and structured merchant data from one polished workspace.
Approved Knowledge
Trusted business answers
How Approved Knowledge Works
Final trusted answer layer
What belongs here
FAQ answers, payment guidance, policy replies, pickup explanations, and approved answer patterns that AI Staff can safely use as factual anchors.
How AI uses it
AI Staff reads this first for the correct meaning, then OpenAI rewrites the final wording so the response sounds more human and less robotic.
Best practice
Keep facts short, clear, and correct. Put operational numbers and live merchant settings in Merchant Context, not in plain answer text only.
Global Knowledge
RunZa-wide AI guidance
Global Knowledge Editor
Create platform-level knowledge
Merchant Context
Structured merchant info
Merchant Context Editor
Input exact merchant details
Pending Learnings
Approval queue
Review Strategy
What belongs in each layer
Global Knowledge
Use for homepage-level guidance, general RunZa flow, locker explainer, and platform-wide answers.
Merchant Context
Use for exact merchant facts like address, pin location, fee setup, radius, hours, and payment methods.
Approved Knowledge
Use for trusted answer patterns and policy replies that AI can safely rephrase for users.
Training Source
Selected chat context
Latest customer message
—
Previous merchant / AI-style reply
—
Create Learning
Save a pending training record
Test Console
Prompt the AI staff
Sample Output
AI response preview
Internal Access
Firebase sign in
Collection Mapping
Current Firestore paths
This app reads from chats and saves structured learning records into ai_staff_learnings, approved answer patterns into ai_staff_knowledge, system-wide homepage guidance into ai_staff_global_knowledge, and merchant operational facts into merchant_ai_context.