RUNA Admin Console

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Question Rule

Create question rule

Direct

Rule Title

Intent ID Auto-filled from the title. Priority

Scope Enabled

Merchant ID Merchant Name

Possible User Questions One question per line. Keywords

Linked Answer Linked Action

Internal Notes

Fill up the rule, then save.

Saved Rules

Question rules list

0 rules

Answer

Create answer

Short

Answer Title

Answer ID Auto-generated from the title. Label Auto-filled from the title.

Short Answer

Tone Rewrite with OpenAI

Enabled

Create short direct replies here.

Saved Answers

Answer catalog

0 answers

Action

Create action

Flow

Action Title

Action ID Action Type

Target / Payload Action Notes Enabled

Create reusable next steps here.

Saved Actions

Action presets

0 actions

Test

Preview match

Test Result

Matched rule, answer, and action

Type a sample user question, then click Test Match.

Danger Zone

Delete chats collection

Admin only

This will delete the entire chats collection, including nested messages and memory subcollections.

Use this only when you intentionally want to clear all old chat threads in one action.

Collectionchats

ScopeRoot chats + all nested subcollections

Admin-only destructive action. Click only if you want to erase the whole chats collection.

Access

Sign in

Collections

Current Firestore paths

Question Rulesruna_intent_rules

Answer Catalogruna_answer_catalog

Action Presetsruna_action_presets

AuthWaiting

FirestoreWaiting

ConfigWaiting